Terms of Service
Last updated: July 21, 2026
These Terms of Service govern use of the Segmetrix Research Panel. By creating an account, accessing the panel, submitting information, or using any panel feature, you agree to use the system lawfully, responsibly, and in line with these terms and the Segmetrix Research Privacy Policy.
1. About the Panel
The Segmetrix Research Panel supports surveyor onboarding, staff and client access, project administration, fieldwork coordination, verification, quality review, audit trails, and summary-level research reporting.
2. Eligibility and Account Access
- You must provide accurate registration and account information.
- You must use only your own approved credentials and role-based access.
- You must keep your password and device access secure.
- You must promptly notify Segmetrix Research if you suspect unauthorized access, credential misuse, or a security incident.
- Surveyor accounts are intended for adults who can lawfully participate in field research work.
3. Acceptable Use
You may use the panel only for authorized Segmetrix Research activities and approved client or project work. You must not:
- Access, copy, export, change, or disclose data unless your role permits it.
- Attempt to bypass access controls, verification checks, security measures, or approval workflows.
- Upload unlawful, misleading, excessive, irrelevant, or unauthorized personal data.
- Misrepresent fieldwork activity, fabricate interview outcomes, or submit false records.
- Use the panel to harass, discriminate, spam, profile unlawfully, or process personal data for unauthorized purposes.
- Introduce malware, disrupt the platform, scrape data, reverse engineer the system, or test security without written permission.
4. Surveyor Responsibilities
Surveyors must complete registration honestly, verify their email address, keep profile and contact details accurate, follow fieldwork instructions, obtain required respondent consent, collect only the data required for the assignment, protect respondent confidentiality, and submit accurate fieldwork records.
Surveyors must not keep respondent data outside approved tools, share respondent information with unauthorized people, or use collected data for personal purposes.
5. Client Responsibilities
Client users may access only the areas and reports authorized for their organization. Client access is designed for project visibility and summary-level reporting. Raw respondent-level downloads are not part of the current client access scope unless Segmetrix Research separately approves a lawful, documented arrangement.
Clients are responsible for ensuring that study instructions, questionnaires, target groups, and any personal data they provide to Segmetrix Research are lawful, fair, accurate, and appropriate for the research purpose.
6. Staff and Manager Responsibilities
Staff, administrators, managers, and directors must use their access only for approved business purposes, apply least-privilege practices, respect confidentiality, keep approval decisions accurate, and avoid unnecessary access to personal data.
7. Data Protection and Privacy
All users must comply with the Segmetrix Research Privacy Policy and applicable Kenyan data protection requirements. Personal data must be processed lawfully, fairly, transparently, for explicit and legitimate purposes, and limited to what is necessary for the approved purpose.
Users must not collect sensitive personal data, child data, location data, health data, biometric data, or other high-risk data unless the project has a lawful basis, a documented need, appropriate consent where required, and suitable safeguards.
8. Research Ethics and Respondent Protection
Research activity must respect respondents, protect privacy, avoid deception unless ethically approved, and avoid publishing respondent information in an identifiable form unless lawfully authorized. Research and statistical outputs should be anonymized, aggregated, or otherwise protected where appropriate.
9. Security and Incident Reporting
If you become aware of suspected unauthorized access, accidental disclosure, data loss, device compromise, or any other incident involving personal data or the panel, you must report it to Segmetrix Research immediately through approved internal or contact channels.
10. Intellectual Property and Platform Content
The panel, interface, workflows, documentation, software, branding, and operational materials belong to Segmetrix Research or its licensors unless otherwise stated. Clients retain ownership of client materials they provide, subject to the permissions needed for Segmetrix Research to perform the agreed research work.
11. Availability and Changes
Segmetrix Research may improve, suspend, restrict, or change the panel where necessary for security, maintenance, compliance, operational reasons, or product development. We will try to avoid unnecessary disruption, but uninterrupted access is not guaranteed.
12. Suspension or Termination
Segmetrix Research may suspend, restrict, or terminate access where a user violates these terms, misuses data, creates security risk, provides false information, breaches confidentiality, or acts in a way that may harm respondents, clients, Segmetrix Research, or the integrity of a study.
13. Disclaimers and Liability
The panel is provided for authorized research operations. To the extent permitted by Kenyan law, Segmetrix Research is not responsible for loss caused by unauthorized use, user misconduct, inaccurate information supplied by users, third-party systems, or events outside its reasonable control. Nothing in these terms limits rights or remedies that cannot lawfully be limited.
14. Governing Law and Disputes
These terms are governed by the laws of Kenya. The parties should first try to resolve disputes in good faith. Where a dispute concerns personal data, data subjects may exercise their rights under the Privacy Policy and may contact or complain to the Office of the Data Protection Commissioner. Other disputes may be handled by the competent courts or lawful dispute resolution processes in Kenya.
15. Updates to These Terms
Segmetrix Research may update these terms as the panel grows, the law changes, or operational requirements change. Continued use of the panel after updates means you accept the current terms.
16. Contact
Questions about these terms can be sent to contact@segmetrix-research.com.